At Guestline, we develop innovative cloud technology for forward-thinking hoteliers. We are passionate about tackling industry challenges and our user-friendly software enables hotels to optimize their daily operations, increase sales and revenue, and provide better service to their guests through integrated solutions.
Our diverse team consists of ambitious and creative minds with locations in Europe and Asia. In the market for 30 years, with over 200 employees and 2,600 customers, we plan to continue our international expansion. Our growth is strengthened by investments from Riverside PE, who have a strong track record of helping ambitious companies become market leaders. As part of this growth, we opened our office in Germany (Munich) in 2018.
About the opportunity
As part of our international expansion, we're looking for an experienced Customer Success Team Leader to join our growing DACH team. You’ll manage a team of engaged and dedicated First Line Support Specialists alongside systems, processes, and procedures in order to drive customer experience, resolve incidents, and achieve our Support SLA’s. Our Support Team is responsible for all aspects of support to our new and existing customers and products.
The ideal candidate for this role will be a driven people leader who is experienced in managing teams, passionate about increasing employee experience and managing performance.
What you'll be doing
Our Guestliners make our business the innovative, progressive, and successful place that it is. Here are some of the benefits they enjoy:
Diversity, Inclusion and Belonging
We're on a mission to disrupt the hospitality industry and a diverse team with different views, perspectives and experiences improves our ability to challenge conventions, support our customers and strengthen our decision making. We believe that all Guestliners should bring their best selves to work every day and we strive to create an inclusive environment which they feel comfortable, inspired and empowered. We're committed to hiring the best talent by ensuring our teams are represented by all pockets of society. We aim to grow, support and develop every individual during their time with us.
Personal information about unsuccessful candidates will be held by us for 12 months after the recruitment process has been completed, it will then be deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with Guestline, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Guestline has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
As much as we appreciate the help, we're using our own direct sourcing methods or we're working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email email@example.com FAO our People Team, speculative phone calls will not be taken by our team neither will CV submissions without Guestline or the candidates expressed consent.
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